Technical Information

Technical Recommendations

If you encounter any issues in Learning@Griffith, it can be a good idea to perform the following actions to see if any of them fix the problem:

Use a stable, strong internet connection.

Ethernet (wired) connections are the most reliable
If using a WiFi (wireless) connection, stay as close to your access point (modem/router) as possible. If you are on campus, see Internet and wi-fi access.

Disable any ad-blocking extensions you may have installed in your browser. These can sometimes prevent content from loading onto the page correctly
Ensure third party cookies are allowed by your browser and disable any ad-blocking extensions you may have installed. To check and change these settings, see Enable Cookies (External)
Clear your browser's cache and cookies (External), then completely restart your computer
Ensure your browser is up to date and supported for use with Learning@Griffith
- Use Canvas’s Browser Checker (Canvas Guides) to see if your browser is supported and recommended browser settings for Canvas
- If your browser is out of date, see how to update your browser (External)

Ensure your device's operating system is up to date
Where possible, use a desktop or laptop computer to access Learning@Griffith
- If using a mobile device, we recommend using a mobile browser
- The Canvas mobile app can be used, but mobile browsers offer a more complete experience
Close all unused programs and browser tabs to conserve device resources

Check Canvas' known issues (Canvas Guides) page to see if your problem has already been identified by other users

If you have tried the above and are still having issues, please use the red Contact Us button to seek further assistance.

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