We provide a range of medical and ancillary services for Griffith students and staff
Services include:
- GP clinics
- emergency and first aid treatment
- mental health services with a nurse, psychologist and psychiatrist
- vaccinations, boosters and immunisations for placements, travel, flu and COVID-19
- dietitian (dietetics) for nutritional wellbeing
- pathology collection with QML—our onsite service provider (GP referral required)
- sexual health advice, including testing and treatment
- referrals for x-rays, specialist treatment and ultrasounds
- skin checks
- chronic disease GP management plans
- women's health including cervical screening, pregnancy testing and antenatal care
- general health advice with a nurse.
Fees
Doctors and allied health providers at our Health and Medical Services direct bill all eligible services, this means that students with a current Medicare card will be bulk-billed for consultations. A current Medicare card should be brought to every appointment.
We also have agreements in place with local radiology and hospital providers.
Costs of immunisations and other medications are to be paid for at time of consultation.
Payments can be made by credit card or debit card.
Non-Attendance/Late Cancellation Fee Policy
From Monday 20 November 2023, we will be introducing a Non-Attendance/Late Cancellation Fee Policy.
We understand that unexpected situations may arise, but we kindly ask that you notify us via phone call or text if you're unable to make your scheduled appointment. When a patient does not attend their appointment, other patients lose the opportunity to be seen.
Appointments that are not attended or not cancelled by 'close of business' the day prior to your booking will incur a $20 non-claimable fee. An invoice will be emailed, and payable prior to your next booking.
This policy ensures patients provide adequate notice of cancelling unwanted appointments, allowing access to other patients, and reducing our appointment wait-times.
We value our patients and the service we provide and appreciate your cooperation and understanding.
International students with Allianz medical insurance
Doctors and allied health providers at our Health and Medical Services direct bill all eligible services, meaning, direct billing to private health funds is available to international students who have a current policy with Allianz Global Assistance OSHC. A current membership card should be brought to every appointment.
We also have agreements in place with local radiology and hospital providers.
International students with no or other medical insurance
Other overseas health insurance holders will be required to pay for their consultations and will need to claim the rebate directly from their insurance provider. This can be done online or at an office of the health insurance company.
Costs of immunisations and other medications are to be paid for at time of consultation.
Payments can be made by credit card or debit card.
View our fee schedule below.
Non-Attendance/Late Cancellation Fee Policy
From Monday 20 November 2023, we will be introducing a Non-Attendance/Late Cancellation Fee Policy.
We understand that unexpected situations may arise, but we kindly ask that you notify us via phone call or text if you're unable to make your scheduled appointment. When a patient does not attend their appointment, other patients lose the opportunity to be seen.
Appointments that are not attended or not cancelled by 'close of business' the day prior to your booking will incur a $20 non-claimable fee. An invoice will be emailed, and payable prior to your next booking.
This policy ensures patients provide adequate notice of cancelling unwanted appointments, allowing access to other patients, and reducing our appointment wait-times.
We value our patients and the service we provide and appreciate your cooperation and understanding.
Private fees apply to staff who do not hold a current concession card. Information on consulting fees can be found below. Medicare rebates may increase based on individual Medicare safety threshold (MSN).
Follow up appointments, such as returning for results may be bulk billed by your doctor. Bulk billing for staff is done at the doctor's discretion.
Costs of immunisations and other medications are to be paid for at time of consultation.
Payments can be made by credit card or debit card.
Non-Attendance/Late Cancellation Fee Policy
From Monday 20 November 2023, we will be introducing a Non-Attendance/Late Cancellation Fee Policy.
We understand that unexpected situations may arise, but we kindly ask that you notify us via phone call or text if you're unable to make your scheduled appointment. When a patient does not attend their appointment, other patients lose the opportunity to be seen.
Appointments that are not attended or not cancelled by 'close of business' the day prior to your booking will incur a $20 non-claimable fee. An invoice will be emailed, and payable prior to your next booking.
This policy ensures patients provide adequate notice of cancelling unwanted appointments, allowing access to other patients, and reducing our appointment wait-times.
We value our patients and the service we provide and appreciate your cooperation and understanding.
| Medicare item number | Description | Domestic students and International Students with Allianz Insurance or Medicare | International Students (non Allianz Insurance Holders) | Staff |
|---|---|---|---|---|
| 23 | Standard consultation | Direct/Bulk Bill | $42.85 | $90.00 |
| 36 | Long consultation | Direct/Bulk Bill | $82.90 | $130.90 |
| 44 | Extended consultation | Direct/Bulk Bill | $122.15 | $170.00 |
| 123 | Extended 60 min+ consultation | Direct/Bulk Bill | $197.90 | $245.00 |
| 2715 | Mental health care plan | Direct/Bulk Bill | $103.70 | $136.00 |
| 2717 | Mental health care plan 20 min+ | Direct/Bulk Bill | $152.80 | $171.00 |
| 291 | Psychiatrist—initial assessment | Direct/Bulk Bill | $444.90 | N/A |
| 296 | Psychiatrist—initial consultation | Direct/Bulk Bill | $255.90 | N/A |
| 308 | Psychiatrist - subsequent consultation <75 mins | Direct/Bulk Bill | $209.55 | N/A |
| 306 | Psychiatrist—subsequent consultation >30 mins | Direct/Bulk Bill | $180.55 | N/A |
| 304 | Psychiatrist—subsequent consultation <30 mins | Direct/Bulk Bill | $130.85 | N/A |
| 80110 | Non-clinical psychologist | Direct/Bulk Bill | $96.65 | $190.00 |
| 80010 | Psychologist consultation | Direct/Bulk Bill | $141.85 | $160.00 |
* Telehealth—The same fee structure applies for telehealth appointments.
Non-Attendance/Late Cancellation Fee Policy
From Monday 20 November 2023, we will be introducing a Non-Attendance /Late Cancellation Fee Policy.
We understand unexpected situations may arise, but we kindly ask you notify to call or text us if you're unable to make your scheduled appointment. When a patient does not attend their appointment, other patients lose the opportunity to be seen.
Appointments that are not attended or not cancelled by close of business the day before your booking will incur a $20 non-claimable fee. An invoice will be emailed, and payable before your next booking.
This policy ensures patients provide adequate notice of cancelling unwanted appointments, allowing access to other patients and reducing our appointment wait times.
We value our patients and the service we provide and appreciate your cooperation and understanding.
Results, medical certificates, prescriptions and ongoing referrals
An appointment is required for all requests. To arrange an appointment please book online or book through one of our Student Services Officer's.
Recalls and reminders
The Health and Medical Service has a recall and reminder service available. If you do not want to be on the recall and reminder system, please notify our staff.
Your rights
If you have a concern, we'd like to hear about it. Please feel free to talk to your doctor, nurse or student services officer. We take all concerns, suggestions and complaints seriously.
If you wish to take the matter further and feel you need to discuss the matter outside the surgery, there are several options available. You can discuss the matter with the ;Head of Health and Medical Services or refer the issue to the Medical Board of Queensland, the Australian Medical Association of Queensland or the Office of the Health Ombudsman.
The office of the Health Ombudsman
PO Box 13281 George St, Brisbane Q 4001
Phone: 133 OHO (133 646)
Email: complaints@oho.qld.gov.au
Phone calls and electronic communications
Our doctor carefully considers whether phone advice is suitable or if a face-to-face visit is needed, always keeping your safety and privacy in mind. We'll let you know if there's any charge for phone advice. Please understand that our non-medical staff can't offer treatment or advice over the phone. When it comes to test results, they'll be shared only after the doctor gives the green light, and our friendly nurses or doctors will be the ones to share them with you. Our practice permits patients to seek non-urgent advice or information related to their care through electronic means, at the discretion of the general practitioner. We only initiate electronic communication (excluding SMS appointment reminders) for verifying contact information accuracy and will not engage in unprompted electronic communication with patients.
Staff access to services
Staff can access Health and Medical Services and Chaplaincy as clients. Staff seeking counselling support can access this through People and Wellbeing.
Fees and practice info
View our fees above.
Appointment Types
Appointments range from 10 minutes to one hour depending on what type of appointment you are booking. Our online booking system offers various appointment options. If you are booking through our Student Services Officer, they will ask various questions to determine the appropriate appointment type for your needs. Please note a standard appointment addresses one health matter. Your doctor may ask you to return for a further appointment to address further health matters.
Walk-in appointments are available via nurse triage.
If you can no longer attend your appointment, please cancel or reschedule. This allows other patients to access our services.
General Practitioners at Griffith University Health and Medical Services
To view the Medical Practitioners providing services, please head over to our online booking page where you can choose your Practitioner and arrange an appointment. General Practitioners at Griffith University Health and Medical Services To view the Medical Practitioners providing services, please head over to our online booking page where you can choose your Practitioner and arrange an appointment.
Choice of doctor
We recognise the value of doctor patient relationship. When booking your appointment, you will be asked who your regular Doctor is, and every effort will be made to make an appointment with them. On the occasion that we cannot get you in with your Doctor, another Doctor will be allocated, but you can be assured that our medical records support good communication to facilitate your care.
Interpreter services
We use TIS National (Translating and Interpreting Service) and NABS (national Auslan Interpreter Booking Service) when an interpreter is requested. If you require an interpreter for your appointment, please notify us at the time of your booking.
Building access
Our facilities provide wheelchair access and have accessible toilets. If you require a wheelchair, please notify us and one of clinical nurses will assist.
Code of Conduct
We want our health service to be a safe place for everyone. Threatening, aggressive or violent language and behaviour towards our staff will not be tolerated. If such behaviour occurs, you will be asked to leave.
No smoking policy
Griffith University campuses are smoke-free. Smoking products and electronic cigarettes are not permitted.
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