What is Qualtrics?
Qualtrics Core XM is a web-based survey tool enabling you to build surveys, feedback and polls using a variety of distribution means. Results can easily be analysed, downloaded and viewed in reports to inform your research. It has a user-friendly interface, allows for very complex logics and offers an array of question types you don't find in other survey tools. Qualtrics is centrally funded and available free-of-charge for Griffith staff and students.
The Griffith instance is hosted in an Australian data centre and meets requirements for Personally Identifiable Information (PII) data capture. Please be aware, Qualtrics is not a data repository. Research data should be stored in a manner appropriate to its classification.
Accessing Qualtrics
Login to Qualtrics with your Griffith SSO credentials at the Griffith Qualtrics Website.
Who can use Qualtrics?
All Griffith staff and students are eligible to use Qualtrics. There is no charge for users under the Griffith enterprise licencing arrangements. Staff and students can access the platform using their Griffith single sign on (SSO) and multi-factor authentication (MFA) steps.
If you intend to invite any member of the Griffith community to take part in your survey or research, please submit an application to conduct research. More information about the surveying of Griffith staff and students can be found on the web page.
How do I use Qualtrics?
Qualtrics offers many helpful tutorials, events and webinars through the on-demand learning site, XM Basecamp. You can use your Griffith SSO credentials to access this site. On first login, you will also be asked for an organisation ID, enter: "griffithuw".
These resources will answer many of your Qualtrics platform questions. There are also handy step-by-step user guides available on the website to help you use the Qualtrics Core XM features.
Need additional support?
The Qualtrics Support team offer 24/7 technical support to help you with your survey or the survey tool at any time! Login to the Qualtrics Customer Success Hub to get in touch with a support representative using live chat, phone call or email. Make sure you have logged in using your Griffith SSO credentials.
Contact us
eResearch enquiries
If you wish to log a support request, you can call the IT help desk
Gold Coast Campus: Room 4.41, Learning Commons (G11)
Nathan Campus: Room 1.23 , Willett Centre (N53)
Logan Campus: Room 2.29, Wayne Goss Centre (L03)
Request Help from eResearch and Specialised Platforms support team
