About the service
This service supports the use Lecture Capture, providing assistance with using the software, issue resolution, application and integration management, enhancement support and vendor liaison.
This service is available to
Academic staff, professional staff, HDR students, undergraduate students, postgraduate students.
What can I expect?
Service Includes:
- Administering, managing and troubleshooting Lecture Capture (Echo360) software
Service Excludes:
- Supporting end point recording devices such as microphones and video capture devices
Service Availability
Support is available - Monday to Friday 9:00am to 5:00pm.
The service is monitored (on-call) from 7:00am to 10:00pm weekdays and from 9:00am – 5:00pm weekends.
Cost
There are no direct internal costs associated with this service.
Activities undertaken as part of the Electronic Infrastructure Capital Plan (EICP) will be costed back to relevant initiative.
External costs will be passed through to the initiative.
How do I get this service?
- To support the Lecture Capture Policy, a lecture capture automated booking service has been introduced. This service will automatically book and record all lectures timetabled in the lecture capture-enabled venues
- Seminars, tutorials, workshops, ad hoc lectures and all other teaching activities need to be booked by staff via the online booking form
Phone
Brisbane (07) 3735 5555
Gold Coast (07) 5552 5555