About these services
These services provide assistance with:
- Microsoft Office 365
- approved software installs and maintenance
- software procurement
- license management
- negotiating with vendors
- reviewing IT contracts
- the Griffith App
These services are for
Staff and students.
Staff can access services with:
- contract reviews
- software procurement
- licensing agreements
- software installations
Staff and students can receive assistance with:
- Microsoft Office 365 plus other University-approved software and the Griffith App
What to expect
Software installs and maintenance
- installation and maintenance of approved software products on Griffith University computers
- troubleshooting approved software
- transferring software products between University computers
- centralised software licensing database
Microsoft Office 365
- Self-help guides for staff and students.
- Face-to-face support via Tech Assist.
Griffith App
- Ongoing maintenance of the Griffith App.
Software procurement
- Purchasing of software and licenses for the University.
IT contract reviews
- contract review for IT agreements in conjunction with IT Solutions Architects and Legal Services
- ensuring contracts comply with University policy
- management and storage of signed contracts and approvals
Management of licensing agreements
- management of ad-hoc, volume, and annual software license agreements for the University
- management of appropriately licensed home-use rights for staff and students where available
- non-technical advice on licensing options
- training
- application development
- installation of software products on personal computers
- installation of non-Griffith-owned software on Griffith assets
- purchase of computer hardware, networking equipment and accessories
Self-help service available 24/7.
Client service staff available 9am to 5pm on working days.
There is no cost to use this service.
To access these services
For technical issues, please submit a Report an IT issue form or contact the IT Service Centre (07) 3735 5555.
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