Remote access

About this service

This service assists with connection to Griffith systems from off campus.

This service allows access to restricted services such as library resources and files on G: and H: drives.

This service is for

staff
students
Griffith community

What to expect

Assistance with:

internet provider faults and issues
hardware maintenance
unsupported devices

There is no cost associated with the use of this service.

Service Availability

Trimester 1 and 2:

Monday to Thursday	7am to 10pm
Friday	7am to 6.30pm
Saturday, Sunday and most public holidays	10am to 5pm

ANZAC Day: 12pm - 5pm

Closed for Easter: 9 April to 13 April 2020 inclusive.

Trimester 3:

Monday to Thursday	7am to 9pm
Friday	7am to 6.30pm
Saturday, Sunday and most public holidays	10am to 5pm

Student vacation:

Monday to Thursday	7:30am to 7pm
Friday	7:30am to 6pm
Saturday, Sunday and most public holidays	1pm to 5pm

Closed: Christmas Day, Boxing Day and New Year's Day.

29 December to 31 December 2020 inclusive: 7:30am to 6pm

For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.

IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.

Trimester breaks:

Telephone support available: Monday to Thursday 7.30am to 7pm | Friday: 7.30am to 6pm | Saturday, Sunday and public holidays 1 - 5pm.

For students on alternative calendars such as QCGU, 6 week (accelerated online), medicine, dentistry, midwifery and nursing, please reference the trimester calendar for our service hours.

IT Service Status: official communications on current system outages, planned outages or upgrades and other important information relating to Griffith IT Services.