Complaints and grievances

The University is committed to an inclusive and equitable study and work environment. Feedback is welcomed and helps us identify what we are doing well and where we need to improve our services and systems.

The University has established policies and procedures to support students and staff to resolve complaints, including those related to employee rights and pay conditions. All complaints and grievances are taken seriously and are responded to in a timely manner.

Complaints made on behalf of another person will be accepted in appropriate circumstances.

Sustainable Development Goals

Griffith University is aligned with the United Nation’s Sustainable Development Goals (SDGs) and is committed to contributing to building resilient economies that promote decent work and improve the well-being of individuals and communities.

Student Complaints

The Student Complaints Policy and Procedures apply to all currently enrolled students (including students on approved leave of absence, deferment or between enrolment periods) or former students who had an active enrolment in the past six months wishes to raise an issue that occurred in the last 12 months. Student Complaints may be about:

an administrative error or decision (that cannot be addressed via the Student Review and Appeals process)

treatment as a student
quality or delivery of a service
conduct of students
conduct of staff members or other members of the University community.

We follow other policies and procedures for complaints about the following matters:

For academic or administrative decisions, visit Student Review and Appeals.
For sexual harm, harassment, bullying and discrimination, visit safe campuses and Report a Concern Form.
For privacy breach concerns, visit Griffith’s Privacy Plan.

Visit Student Complaints for more information and to access the Student Complaints Forms.

Staff Complaints

The Code of Conduct provides guidance on expected standards of staff behaviour.

Understand our policy and procedures for reports and complaints of a varying nature:

Other Complaints

For all other complaints or concerns, please refer to the Chief Operating Officer.

Complaints Contact Information

For Student complaints

Visit Student Complaints for more information and to access the Student Complaints Forms.

Email: student-complaints@griffith.edu.au

For all other complaints

Email: complaints@griffith.edu.au

Telephone: +61 7 373 57626

By mail: Chief Operating Officer, Griffith University, Nathan campus QLD 4111

External Review

If you are dissatisfied with the response to your complaint or grievance and have exhausted all internal processes for review, you may refer the issue to the appropriate external authority, as detailed in the relevant policy or procedure.