The University is committed to an inclusive and equitable study and work environment. Feedback is welcomed and helps us identify what we are doing well and where we need to improve our services and systems.
The University has established policies and procedures to support students and staff to resolve complaints and make appeals, including those related to discrimination, educational and employment disadvantage, and to employee rights and pay determinations. All complaints and grievances are taken seriously and are responded to in a timely manner.
Complaints made on behalf of another person will be accepted in appropriate circumstances.
Sustainable Development Goals
Griffith University is aligned with the United Nation’s Sustainable Development Goals (SDGs) and is committed to contributing to building resilient economies that promote decent work and improve the well-being of individuals and communities.
Student Complaints
Griffith University is committed to protecting those reporting discrimination from educational disadvantage.
The Student Complaints Policy and Procedures apply to all currently enrolled students (including students on approved leave of absence, deferment or between enrolment periods) or former students who had an active enrolment in the past six months wishes to raise an issue that occurred in the last 12 months. Student complaints may be about:
- an administrative error or decision (that cannot be addressed via the Student Review and Appeals process)
- treatment as a student
- quality or delivery of a service
- conduct of students
- conduct of staff members or other members of the University community.
We follow other policies and procedures for complaints about the following matters:
- For academic or administrative decisions, visit Student Review and Appeals.
- For sexual harm, harassment, bullying and discrimination, visit safe campuses the Report a Concern Form, and the Student Reports of Bullying, Harassment, Discrimination and Sexual Harm procedure.
- For privacy breach concerns, visit Griffith’s Privacy Plan.
Visit Student Complaints for more information and to access the Student Complaints Forms.
Staff Complaints
Griffith University is committed to protecting those reporting discrimination from employment disadvantage.
The Code of Conduct provides guidance on expected standards of staff behaviour.
Understand our policy and procedures for reports, complaints, and appeals of a varying nature:
- Public Interest Disclosure and Whistleblowing
- Staff Harassment, Bullying and Discrimination
- Sexual Harm Prevention and Response Policy and Staff Sexual Harm Response Procedure
- Individual Grievance Resolution Procedure
- Griffith University Privacy Plan
- Equity, Diversity and Inclusion Policy
Other Complaints
- Procurement Process Complaints
- Modern Slavery Grievance Mechanisms for Workers
- For processes to appeal against a pay determination based on a (re-)classification process or to appeal a performance appraisal review, please refer to the Academic Staff Enterprise Agreement 2023-2025 and the Professional and Support Staff Enterprise Agreement 2023-2025
- For appeals processes related to non-promotion, please refer to the Promotion of Academic Employees
For all other complaints or concerns, please refer to the Chief Operating Officer.
Complaints Contact Information
For Student complaints
Visit Student Complaints for more information and to access the Student Complaints Forms.
Email: student-complaints@griffith.edu.au
For all other complaints
Email: complaints@griffith.edu.au
Telephone: +61 7 373 57626
By mail: Chief Operating Officer, Griffith University, Brisbane South (Nathan) QLD 4111
External Review
If you are dissatisfied with the response to your complaint or grievance and have exhausted all internal processes for review, you may refer the issue to the appropriate external authority, as detailed in the relevant policy or procedure.