When you submit a form online, a service request is created.

Accessing your submitted requests

To track your requests, log into myGriffith select my Program.. Then choose Track my Requests from the quick access list..

The Service request summary window will be displayed.

The window will show your numbered service requests. If you need to contact anyone about a request, always quote this number.

You can see your submitted requests, the current status, the date the status was last updated and who is currently managing the request.

Service request status

The following statuses are examples displayed for a service request.

Request submitted will be displayed when you submit the request. This status confirms that it has been successfully submitted.

More information requested There may be times when more information is required before a request can be processed. For example, if applying for more than 10 days sick leave, a medical certificate will need to be attached. In the cases when an approver determines that more information is required, you will receive an email to advise what information is outstanding, and the status of the request will change to More information requested.

Once the additional information is provided, the status will change to More information provided.

In progress means that the request is currently being processed.

Once the request has been approved, the status will state Approved or if it is not approved, the status will be Not approved.

If you have cancelled the request or if you have requested that your request be cancelled, the status will display Request cancelled.